Understanding Service Levels: Rush vs. Standard

Choosing the Right Speed: Rush vs. Standard Service at One Legal.

One Legal offers two distinct service levels to cater to varying urgencies: Rush and Standard. This guide will help you understand the differences and select the right option for your needs. 

Rush Service Level

First Attempt: With the Rush service level, the first attempt to serve the documents will be made within 24 hours of order placement. 

Subsequent Attempts: After the initial attempt, daily efforts will be made to serve the documents until all attempts are exhausted. 

Standard Service Level 

First Attempt: The first attempt will be made within five days of receiving the order. 

Subsequent Attempts: Following the first try, subsequent attempts will be strategically scheduled to maximize the likelihood of a successful serve. All attempts, in line with diligent efforts and court requirements, will be completed within a total of 21 days. 

This 3-week window provides flexibility to accommodate unique schedules and environments, ensuring that serves are conducted in the most effective manner possible. 

Choosing the Right Service Level 

  • Urgency: If your case demands immediate action or is time-sensitive, the Rush service level is the best choice. It ensures that the documents reach the intended recipient as quickly as possible. 
  • Budget Considerations: While the Rush service offers expedited delivery, it comes with additional costs. If your case allows for some flexibility in time, the revised Standard service level can be a cost-effective choice. 
  • Recipient Availability: If you're aware that the recipient might be hard to reach or has limited availability, the Rush service might increase the chances of a successful serve within a short timeframe.

In conclusion, understanding the differences between Rush and the revised Standard service levels allows you to make an informed decision based on the urgency, budget, and specific circumstances of your case. One Legal is committed to providing reliable service, irrespective of the level you choose.

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