When You Might Need to Reach Out

You may need to contact One Legal after a serve has been completed for reasons such as:

• Questions or corrections regarding the affidavit or proof of service
• Clarification about next steps if service was unsuccessful
• General comments or feedback about the serve or process server

The Best Way to Contact Us

The most efficient way to reach our team is through the Messages feature on your Order Details page.

To send a message:

• Log in to your One Legal account.
• Navigate to your Orders page and open the completed serve you’d like to discuss.
• Locate the Messages container.
• Click Send Message, choose a category, add a subject line, and write your message.
• Attach any files or supporting documents if needed (for example, corrected affidavits or additional instructions).

Our operations team receives and reviews all messages — even on completed orders — and will reply directly within the same thread.

Why Messaging Is Best

• Keeps all communication linked to the specific order
• Ensures the right team member reviews your message
• Provides a clear written record of your question or request
• Typically results in faster response times than general inquiries

Phone Support

If you prefer to speak with someone directly, you can call (800) 938-8815 and reference your order number. A member of our customer support team will assist you.