How do I add an email address to my safe sender list?

Set up your email client to deliver important notifications to your inbox

Email clients (such as Outlook, Gmail, Yahoo, and others) filter incoming messages into spam or junk folders to keep unwanted and suspicious mail out of inboxes. These filters sometimes mistakenly move legitimate messages into the wrong folder.

To avoid missing important notifications from the One Legal system about your order, please take the following steps to confirm One Legal emails will reach your inbox. 

Add an address as a safe sender

Most email clients provide a "safe sender" or "whitelist" option for trusted contacts in the address book.

We send all vital One Legal emails, including invoices and billing information, from no-reply@onelegal.com. To ensure that you receive emails from this address we recommend that you add it to your safe sender list, a process that is sometimes called "whitelisting."

How to whitelist using common email clients

To add a trusted contact in some of the most popular email clients, make sure every member of your firm takes the following steps below.

Apple Mail (desktop)

If Apple Mail delivers a legitimate message to junk, you have two options:

  • Teach Apple Mail's filter to allow future messages. 
    • Open the junk folder and find the message. Move the message into the inbox.
  • Add your Fromemail to the address book. 
    • Open the message, right-click the sender email address, and choose Add to Contacts.

For additional information about Apple Mail, visit the Apple Mail Support Page.


Mail (Apple iOS mobile devices)

If Mail delivers a legitimate message to junk, you have two options:

  • Teach Mail's filter to allow future messages. 
    • Open the junk folder and find the message. Move the message into the inbox.
  • Add your From email to the address book. 
    • Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.

For additional information about the Mail app, visit the Apple Support Page.


AOL Webmail

If AOL Webmail delivers a legitimate message to spam, you have two options:

  • Mark a received campaign as Not Spam. 
    • Open the spam folder and click the message. Click the OK, Not Spam button.
  • Add your From email to the address book. 
    • Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.

For additional information about AOL Webmail, visit the AOL Support Page.


Gmail (desktop and mobile)

If Gmail delivers a legitimate message to spam, you have two options:

  • Mark a received campaign as Not Spam. 
    • Open the spam folder and click or tap the message. Click Not Spam.
  • Add your From email to the address book. 
    • Open the contact list, click or tap New Contact, and input the address.

For additional information about Gmail, visit the Gmail Support Page.


Outlook (Desktop app)

If Outlook delivers a legitimate message to junk, you have two options:

  • Mark a received campaign as Not Junk. 
    • Open the junk folder and click the message. Click Not Junk.
  • Add your From email to the address book. 
    • Open the message, right-click the sender name, and click Add to Contacts.

For additional information about Outlook, visit the Office Support Page.


Outlook.com

If Outlook.com delivers a legitimate message to junk, you have two options:

  • Mark a received campaign as Not Junk. 
    • Open the junk folder and right-click the message. Click Not Junk.
  • Add your From email to the Safe Recipient list. 
    • Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message’s From email address.

For additional information about Outlook.com, visit the Outlook.com Support Page.


Yahoo Mail

If Yahoo Mail delivers a legitimate message to spam, your subscriber can do two things.

  • Mark a received campaign as Not Spam. 
    • Open spam folder, click the message, and click Not Spam.
  • Add your From email address to the address book. 
    • Open the message and click the Add to contacts button next to the From email address.

For additional information about Yahoo Mail, visit the Yahoo Support Page.


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