New Accounts Now Start on InfoTrack - FAQ
About the change
What is changing?
Starting September 30, 2026, anyone who creates a new account from the One Legal website will sign up for an InfoTrack account. Existing One Legal accounts are not affected.
Why is this happening?
One Legal is an InfoTrack company. InfoTrack gives new customers everything One Legal offers, plus docket tracking, case management software integrations, and e-filing in courts well beyond California and Nevada. Same company, more services, one place for filing, serving, and docket tracking.
Is One Legal going away?
No. Existing customers stay on the One Legal platform and keep logging in as they always have.
New customers
I clicked "Create an account" on the One Legal website and ended up on infotrack.com. Is that right?
Yes. As of September 30, 2026, new account sign-ups from onelegal.com go to InfoTrack. You are in the right place.
How long does it take to set up an account?
About two minutes. You can place your first order the same day.
Do I have to sign a contract?
No. There is no contract to create an InfoTrack account.
Can I still do everything I came to One Legal for?
Yes. On InfoTrack you can:
- E-file court documents, including in California and Nevada
- Order service of process
- Track your dockets
- Connect your case management software
- File in courts well beyond California and Nevada
Do I need a One Legal account too?
No. Your InfoTrack account is all you need.
Existing One Legal customers
I already have a One Legal account. Does anything change for me?
No. Keep logging in to One Legal as you always have. Your account, orders, and settings stay exactly as they are.
Will my account be moved to InfoTrack?
No. Existing One Legal accounts stay on the One Legal platform.
My firm already has a One Legal account, but I don't have a login. Should I create a new account?
No. Ask your firm's One Legal account administrator to add you as a user. Once you're added, you can file exactly as your firm does today.
What happens if I create a new account from the One Legal website by mistake?
It will be an InfoTrack account, separate from your firm's One Legal account. If your firm already uses One Legal, contact support (details below) and we'll help you get connected to the right account.
Services and accounts
What's the difference between One Legal and InfoTrack?
They're the same company. InfoTrack includes the filing and service tools One Legal customers know, plus docket tracking, case management integrations, and e-filing in more states.
Can I use my One Legal login on InfoTrack?
No. One Legal and InfoTrack are separate platforms with separate logins. New customers sign in at infotrack.com; existing customers sign in at onelegal.com.
Is pricing the same on InfoTrack?
Generally the same. However, with service of process, you will have access to a marketplace of vendors where pricing will vary.
Where do I send questions about an order I placed on InfoTrack?
InfoTrack Support:
- Phone: (844) 340-3096
- Email: helpdesk@infotrack.com
Support
Still have questions?
Our support team is happy to help. If you’re an existing One Legal customer, contact us here:
- Phone: (800) 938-8815
- Email: support@onelegal.com
- Hours: Monday-Friday 8am-6pm PT