The One Legal Concierge Service is a premium litigation support solution designed to simplify court filings, service of process, and document delivery. It goes beyond standard self-service orders by providing hands-on assistance, expert review, and proactive order management.
With Concierge, a dedicated specialist oversees your request from start to finish—reducing errors, minimizing delays, and helping ensure compliance with court-specific requirements.
What Concierge Does
Order Preparation and Review
Concierge specialists review your documents for completeness, accuracy, and court compliance before submission to help reduce rejections.
Bulk and Complex Order Management
Concierge streamlines high-volume and complex requests, including multi-case filings, large service of process orders, and multi-party litigation needs.
Expert Court Knowledge
Our team stays current on court rules, filing nuances, and logistical requirements, so you do not have to.
Key Benefits
Fewer Errors, Greater Confidence
- Reduce filing rejections through expert review
- Catch issues before they delay your case
- Ensure proper handling of domestic and international service
Time Savings and Reduced Stress
- Offload filing and service logistics
- Avoid back-and-forth with courts and vendors
- Focus on your cases, not administrative details
- Batch filing of large Service of Process orders (personal and eService) with seamless eFiling of the Proof of Service with the Court.
Reliable Expert Support
- Work with professionals who understand local court requirements
- Receive proactive guidance and recommendations
- Trust that your orders are managed accurately and carefully
Key Features
Rejection Protection Guarantee
If an eFiling submitted through Concierge is rejected, our team will help correct and resubmit it at no additional charge.
Enhanced Document Review
- Verifies required documents
- Confirms captions, case numbers, and party names
- Ensures PDFs are legible, searchable, properly sized, and court-compliant
Proactive Issue Resolution
Concierge specialists anticipate and resolve potential issues by identifying missing documents, addressing formatting concerns, and coordinating service logistics before problems arise.
Additional services that Concierge offers:
- Electronic bookmarking and adding exhibit blanks
- USB drive for audio and/or video content to/from court
- Document Retrieval
- Certified Copy Retrieval
- Recorder’s Office filing
- Pick up and discard – for those courts that require trial binders be removed.
- Complex and complicated requests that you need a proxy to ensure the job is carried out to your standards. (chamber copies, CCDs, binders, deliveries to individuals, attorneys or anywhere beyond the court).
- Tried to file it yourself and the court is rejecting in ways that might need a call to get understanding? Running up against deadline after several attempts and rejections? Concierge will review the rejections (if placed via the One Legal platform or if you provide them from another vendor) and make the call to the court or determine what is needed to get this filed.
- And more. Ask us, we will do our very best to find a solution for you.
How Concierge Works
- You submit your instructions and documents to Concierge.
- Your Concierge specialist reviews them for completeness and compliance.
- Individual orders are placed in your One Legal account with unique order numbers and invoices.
- Applicable court fees or disbursements are paid upfront and invoiced.
- If clarification is needed, your order is placed in Action Needed status and you are notified.
- Your Concierge specialist manages the order through completion.
Once Your Concierge Specialist Places the Associated Order
- After your Concierge Specialist places your associated order, you will see a product-related order created in your One Legal account under the Orders tab. This associated order is where all activity and updates related to your request will occur.
- Any required follow-up, clarification requests, or next steps from additional specialists will be communicated through this associated order.
- If there are any rejections, delays, or court-related issues, updates will be provided directly within the associated order. You do not need to act on a rejected filing. Your Concierge specialist will handle that for you.
- All completed documents, including conformed filings, Affidavits of Delivery, and Affidavits of Service, will be uploaded to this order.
- Once all work is complete, your Concierge Specialist will follow up through the original Concierge order to confirm that you have received everything you need before closing the Concierge request.
Concierge specialists are not attorneys and cannot provide legal advice.
Concierge Hours and Fees
Hours:
Monday–Friday, 8:00 a.m. to 6:00 p.m. PT
Orders received before 4:00 p.m. PT qualify for same-day order placement.
Fees:
- Concierge service fee applies ($75 minimum concierge fee)
- Additional charges may apply for complex requests (client approval required)
- Standard service fees apply for filings, service of process, and deliveries (efiling $17.95, physical filing from $130, standard service of process from $100, standard courtesy copy delivery from $65)
How to Contact the Concierge Team
To contact Concierge, log in to your One Legal account, navigate to the Orders tab, open the relevant Concierge order, and use the Messages section to submit documents, special instructions, or additional details directly to your Concierge specialist.
FAQ:
Does Concierge re-file rejected eFiling orders for free?
Yes, if an order is placed through Concierge Services and rejected, the team will review the rejection, make corrections or advise you of what is needed to refile, then perform the refiling (efiling only) at no additional cost.
How do I add additional documents to my Concierge order?
You may upload more documents, images, and send communication directly to the team working on your order by going to the Orders tab on your One Legal platform, selecting your Concierge order and click into that order via the hyperlink on the left. Once in the order, scroll down to messages, click on Send Message and then upload your documents, images, or send communication from there. A Concierge specialist will be in touch shortly.
How long does it take to process a Concierge order?
Concierge orders placed by 4:00pm PT will be actioned on the same day. Best effort will be applied to orders received after 4:00pm PT, time permitting.
The life of a Concierge order is dependent upon what type of order you have placed. For example, an eFiling order can be completed, in its entirety, in a day or two, depending on the court and a Service of Process order could take 21 days or more to complete. Your Concierge order will not be closed and billed until all associated orders for the request are complete.
When will I be billed for my Concierge order?
You are not billed for the Concierge order until all aspects of your associated orders are complete and meet the request of the original order.
How do I communicate with the Concierge team?
Send communications directly to the team working on your order by going to the Orders tab on your One Legal platform, select your Concierge order and click into that order via the hyperlink on the left. Once in the order, scroll down to messages, click on Send message and send communication from there. A Concierge specialist will be in touch shortly.