How the Concierge team processes and checks your documents
When you place an order to have our Concierge team file on your behalf, you can rest assured that your documents will be dealt with by an experienced member of our team.
Upon receiving your order, the Concierge Associate will:
We will review and contact you if anything is missing or more information is needed. This includes checking that:
For eFilings, we will check for common rejection reasons and add other preparations including:
For physical filings, our team will print, collate, and assemble your documents.
If any questions or issues arise, a member of the Concierge team will reach out to you immediately.
We will submit the filing to the court on your behalf.
If we receive your documents at least one hour before One Legal’s deadline as stated in our service directory, your document will be submitted within our usual service standards (same day in most courts, and next day for physical filing in some areas).
Once your document is submitted you’ll receive a notification, as well as subsequent order status updates, via email. Or you can check in the order status section of your One Legal account.
* Please note that you must have a registered One Legal account.
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