What does the Concierge service include?

How the Concierge team processes and checks your documents

When you place an order to have our Concierge team file on your behalf, you can rest assured that your documents will be dealt with by an experienced member of our team. 

Upon receiving your order, the Document Specialist will:


We’ll check that all of the required documents are present, that no pages are missing, and that all documents are signed and dated (we’ll contact you if anything is missing). We’ll also ensure that it meets the local court’s required formatting rules. 


For eFilings, we will check for common rejection reasons and add other preparations including:

  • Conversion from any document type to PDF
  • Add bookmarks to any exhibits
  • Apply optical character recognition (OCR) for text searchability
  • Check for correct pagination
  • Verify that the document size is within the maximum file size accepted by the court and reduce if needed.

For physical filings, our team will print, collate, and assemble your documents. 

If any questions or issues arise, a member of the Concierge team will reach out to you immediately.


We will submit the filing to the court on your behalf. 

If we receive your documents at least one hour before One Legal’s deadline as stated in our service directory, your document will be submitted within our usual service standards (same day in most courts, and next day for physical filing in some rural or remote areas).

Once your document is submitted you’ll receive a notification, as well as subsequent order status updates, via email. Or you can check in the order status section of your One Legal account.

* Please note that you must have a registered One Legal account. 

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